سياسة الاستبدال والاسترجاع

In order to provide a distinguished experience for the customer with our products, we allow the customer to request an exchange or return of the products purchased from our store, and the return or exchange process is subject to the following conditions: 1. Return and exchange period: The customer has the right to request an exchange within 5 days or a return within 3 days of receiving the order, and the request is made after contacting us through the available communication channels via the store (WhatsApp number 0549494455). 2. Exchange or return due to defect in the products or non-compliance: The customer has the right to request an exchange or return for a defect in the product or non-compliance with the advertised specifications, and in this case, the store bears the shipping costs. 3. Exchange or return for reasons attributable to the customer: If the return or exchange is for reasons attributable to the customer and not the product, in this case, the customer bears all shipping costs both ways, provided that the conditions for exchange and return below apply. 4. Conditions for product exchange and return: The store accepts exchange or return of products under the following conditions: • The product must be in its original condition, and the customer must keep the packaging intact so that the product packaging is not opened. • The product has not been used in any way (essential oil, perfume, oud wood) or gained any benefit from it. • The product has not been damaged or defective due to poor preservation by the user. 5. Inspection of exchange and return requests: The store inspects the exchange or return requests submitted by the customer according to the above controls, and if the product meets the conditions for exchange or return, the store will fulfill the customer’s request. If the request violates the conditions for exchange or return, the store will not be able to fulfill the customer’s request. 6. Price difference in exchange: If the customer’s exchange request is accepted, the store will consider the price difference between the two products. If the product to be exchanged has a higher price than the requested product, the store will refund the difference via the same payment method. If the requested product has a higher price than the product to be exchanged, the customer must complete the payment through our approved payment methods.